Monday, 13 March 2017

BSBLIB404 Week Six Class Notes

Week Six Class Notes

BSBLIB404 Use Integrated Library Management Systems


2        Provide Customer Support in Relation to Circulation and Lending
2.1     Provide current and accurate information to customers in relation to circulation and lending policies and procedures, including self-service systems

2.2     Process loan and return transactions according to organisational policies and procedures, including security procedures
2.3     Follow safe work practices when performing circulation and lending services

2.4     Manage competing demands for services according to customer service standards

2.5     Resolve customer enquiries and complaints within scope of own job role

2.6     Refer complex customer queries and complaints to relevant personnel

2.7     Provide information on range of services which may incur costs, including pre-paid services

2.8      Process financial transactions


Library Policies

Chattanooga Public Library Circulation Policy
http://chattlibrary.org/documents/circulation-policy

The Australian College of Natural Medicine Library Loans Policy
https://source.endeavourlearninggroup.com.au/Public%20Documents%20Library/DOCID-3-481.pdf







© Copyright Chisholm Institute 2017

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