Week Six Class Notes
BSBLIB404 Use Integrated Library Management Systems
2 Provide Customer Support in
Relation to Circulation and Lending
2.1 Provide current and
accurate information to customers in relation to circulation and lending
policies and procedures, including self-service systems
2.2 Process loan and return
transactions according to organisational policies and procedures, including
security procedures
2.3 Follow safe work practices
when performing circulation and lending services
2.4 Manage competing demands
for services according to customer service standards
2.5 Resolve
customer enquiries and complaints within scope of own job role
2.6 Refer
complex customer queries and complaints to relevant personnel
2.7 Provide information on
range of services which may incur costs, including pre-paid services
2.8 Process
financial transactions
Library Policies
Watertown Free Public Library
http://www.watertownlib.org/sites/default/files/WFPL%20Customer%20Service%20Standards.pdf
Griffith University Lending Policy
http://policies.griffith.edu.au/pdf/Library%20Lending%20Policy.pdf
The Australian College of Natural Medicine Library Loans Policy
https://source.endeavourlearninggroup.com.au/Public%20Documents%20Library/DOCID-3-481.pdf
© Copyright Chisholm Institute 2017
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